At Nukvah, we understand that sometimes a product may not meet your expectations or needs. That’s why we have a straightforward refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you may be eligible for a refund within 30 days of receiving your order. To qualify for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a refund, please contact our customer service team at [customer service email] or [customer service phone number]. Our dedicated team will guide you through the process and provide you with the necessary instructions.
Once we receive your returned item, our team will inspect it to ensure it meets the refund criteria. If approved, we will process your refund within [number of days] and notify you via email.
Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference and product availability.
For hygiene reasons, certain products may not be eligible for a refund. These include opened or used skincare items, such as facial serums and face masks. Please read the product descriptions and specifications carefully before making a purchase.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Nukvah for your skincare needs. We appreciate your trust in our high-quality beauty products and strive to provide you with the best possible shopping experience.
